Individual customers (consumers) have the right to withdraw within 14 days. A consumer is a natural person who performs a legal act not related to a commercial or self-employed professional activity. The following rules apply to cancellation and exceptions to the right of withdrawal. If customers have questions about cancellation, they can contact us at [email protected].
If you are not completely satisfied with the products you have purchased from Smoofl, or if you have simply changed your mind and want to cancel your contract, you can return your items to us. Please note that these items must be in their original packaging and the product must not have been opened and must be unused.
You must inform us of your intention to cancel the contract. You have up to 14 days from the date the product is delivered to you. If you have not contacted us within this 14-day period, the purchase is final and no refunds will be given.
For matters relating to returns, please send an e-mail to [email protected]. We will contact you as soon as possible and advise you on the best way to return your item(s) to us.
If you decide to return your items, you must pay the cost of the return shipping. The refund will only cover the cost of the item(s) you are returning. The refund will be credited to your account within 14 days of receipt of your returned items.