Return policy

At Smoofl, we take pride in the quality of our products and the satisfaction of our customers. If for any reason you are not satisfied with your purchase, you may return unused items within 14 days of delivery, as per EU consumer protection laws.

Eligibility for returns

• Perishable Goods: Only sealed, unused perishable goods are eligible for return.
• Non-perishable Goods: Unused non-perishable goods can be returned in their original packaging.

Initiating a return

• Contact us at hello@smoofl.com within 14 days of receiving your order to inform us about your return. We will provide you with the return address and any additional information needed.
• Please include your order number in the subject line of the email, and on the package, to expedite the process.

Return shipping

• Customers are responsible for return shipping costs.
• Ensure the product is packed securely to prevent any damage during transit. We are not liable for any damage incurred during the return shipping.

Refunds

• Once we receive and inspect the returned items, we will process the refund to your original payment method within 14 days.
• Refunds will cover the cost of the returned items.

Exchanges

At the moment, we do not offer exchanges. Please return your item and place a new order for the desired item.

Contact

For any further questions regarding our return policy, feel free to reach out to us at hello@smoofl.com.

Thank you for choosing Smoofl, where every treat brings a wagging tail closer!