Individual clients (consumers) have the right to cancel within 14 days. A consumer is a natural person who does a legal transaction that is not linked to a commercial or self-employed, professional activity. The following regulations apply to the annulment and the exceptions of the right of withdrawal. If clients have any questions concerning annulment, they can contact us via [email protected]
If you are not fully satisfied with the products you have purchased from Smoofl, or if you have simply changed your mind and want to cancel your contract, you can return your items to us. Please note, these items must be in their original packaging and the product has not been opened and is unused.
You must notify us of your intention to cancel the contract. You have up to 14 days after the date on which the product is delivered to you. If you haven’t contacted us before this 14 day period the purchase will be permanent and you are no longer able to get a refund.
Please use the contact form on this website and choose “refund” as type of contact. We will contact you as soon as possible and advise you of the best way to send your item(s) back to us.
If you decide to return your products you will need to pay for the cost of the return shipping. The refund will only cover the cost of the item(s) you sent back. The refund will appear on your account within 14 days of receiving your return items.