Do you have a question for us? Then first check this page and see if we can answer your question this way. If not, send us a message here.

About the Smoofl ice treat mix

How long can my dog eat the ice treats after I've made them?

Ideally within 14 days after freezing them.

How many ice treats can my dog eat per day?

As a general rule, we say: one ice treat a day, that’s A-okay!
For a small or medium sized dog, 1 Small ice treat is the perfect portion. For large dogs you can go for the Large size.

Your dog can get up to 10% of his daily calorie intake from treats. 1 Small ice treat contains as many calories as half a banana (31 kcal to be exact), so your sweetheart can Smoofl away!

Je hond mag tot 10% van zijn dagelijkse calorie-inname halen uit treats. 1 Small ijsje bevat evenveel calorieën als een halve banaan (31 kcal om precies te zijn), zodat je lieverd lekker kan Smooflen!

From what age are dogs allowed to eat the ice treats?

We recommend to let your sweetheart taste his first Smoofl ice treat from an age of 4 to 6 months, depending on the breed.
Large dogs are already adolescents at 4 months, while small breeds need a little more time.
An important thing is to hold the ice treat stick tightly. Some dogs get very excited by so much Smoofl fun and Ofcourse, they should only eat our delicious ice treat and not the stick.🙂

Are the ice treat sticks included?

Each pot of Smoofl mix contains 12 wooden ice cream sticks. This way you immediately have everything you need to make delicious dog ice creams!

Combine with the Smoofl ice cream mould for super cute ice lollies in the shape of a dog’s paw.

Where can I buy Smoofl?

Besides on this website you can also find Smoofl at your local pet shop or veterinarian. Check out our store locator for your nearest store.

Can horses/cats eat the ice creams too?

All recipes are specially developed for dogs.

We have seen videos of other animals enjoying a Smoofl treat, but that’s a decision we leave up to the owners in question. 😄

Orders and shipments

What countries do you ship to?

Smoofl ships all over the world. If you fill out your address during the checkout, the shipping costs will be calculated automatically.

If the calculation doesn’t appear, it’s because your country doesn’t appear in our database yet. Contact us and we will send you the shipping costs.

How long does the delivery take?

We will ship your order within a maximum of 3 working days after you placed it. How long your package will be on the road after that depends on both your address and the speed of the parcel delivery service.

Under normal circumstances, you may assume:

– Belgium & Netherlands: delivery within 2 working days after shipment

– Western Europe: delivery within 4 working days after shipment

– Southern & Eastern Europe: delivery within 10 working days after shipment

– Outside the EU: up to 14 working days depending on the distance from your country to Belgium

Are you so looking forward to your Smoofl package that you don’t? We fully understand that, that’s why you will receive a tracking link from us so you can follow up your package at any time.

Help, I didn't receive the tracking email!

Check the spam folder of your inbox, depending on the settings of your mailbox, the email may end up there.

We automatically send an e-mail with tracking number the moment your parcel leaves our warehouse. During weekends or extremely busy periods it may take a few days before you receive the e-mail. We will send it to the email address you provided with your order.

Oops, I made a mistake. Can I cancel my order?

We’ll do the best we can! If your order has already been shipped, we cannot cancel it. Sometimes our warehouse is super fast (shipping within an hour after ordering), so most of the time we can’t do this. Please contact us if you want to cancel your order.

I would like to return my Smoofl product. Can you help me?

Absolutely. Check out our return policy below….

What is the return policy?

RETURNS

You can return your Smoofl products up to 14 days after receipt. Products must be unused with a completely intact packaging. As soon as we have received your return in our warehouse, we will review the product and then refund it.

When you return your order to us, we advise you to use traceable shipping as we are not responsible for lost or damaged returns. Please note that you are responsible for shipping costs.

The refund only relates to the product and not to any shipping costs you paid on your order.

EXCHANGE PRODUCTS

Unfortunately we do not offer this, but feel free to return your product(s) so we can refund your money. You can then place a new order on our website with the products you want.

Business

Can I sell Smoofl in my shop?

We really appreciate you considering this! Click here, fill in the form and we will contact you.

Note: We receive a lot of emails and it can take up to 10 working days before you hear from us. We appreciate your interest and will do our utmost to get back to you as soon as possible. Thank you for your patience.

Can I get a VAT invoice?

Fill in your company details and VAT number when you place your order. Ask for the invoice by writing it down in the comments field.

Did you forget to mention the info when you placed your order? Don’t worry, contact us and we will do our best to help you.

DO YOU HAVE A QUESTION WE HAVEN’T ANSWERED?

Please contact us here.